Shipping & Returns

The Skinny on Shipping Costs

We offer three shipping methods for most items:

  • Standard UPS Shipping (3 to 7 business days)
  • 2 to 3 Day UPS Shipping (2 to 3 business days)
  • Overnight UPS Shipping (1 business day)

Please note:

FREE UPS GROUND shipping on orders over $50 are within the 48 contigueous states ONLY. P.O. Box delivery not available.  

Shipping times do not include processing time (most in stock items generally take 24 hours to process.  Orders are processed Monday through Friday only.  Standard Shipping times only apply to items being sent to the 48 contiguous states.  Shipments are made from our Atlanta, Georgia warehouse.

Additional charges apply for Saturday delivery.  Call for a quote.

For Standard Shipping to Alaska, Hawaii or Puerto Rico, add 2-4 days.  Additional shipping charges will apply.

Shipments to military APO / FPO addresses and U.S. territories and protectorates should arrive in 3-6 weeks.

For International orders, please call 1-888-567-CREW.  Hours of operation are 9am EST to 5pm EST. 

Weather-related shipping delays are not within the control of Crew Outfitters.

Shipments requiring signature (ground & express) add $3. 

US Time in Transit Map

 

How Shipping Costs Are Calculated

We work hard every day to bring you the lowest possible shipping cost.

The shipping cost for most items is based on the item's size, weight, shipping method and delivery address.

In your shopping cart, we show an estimated shipping cost, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within the 48 contiguous United States.

 

Shipping to an Address Other Than Your Billing Address

If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company.

Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card.

 

Sales Tax -  Tax will be charged only to orders which have a Kentucky (6%) or Georgia (7%) shipping address. Sales tax will added to these orders at the time of checkout.

 

Return Policy

 
  • Receipt required (packing slip required for internet orders).

 
  • Must be returned within 30 days of date the order was received.

 
  • All returns or exchanges must be in new and unused condition.

 
  • Returned items must be in original packaging with tags attached.

 
  • Manufacturer's warranties apply.

 

The above policy is for ALL PRODUCTS, EXCEPT SPECIAL ORDERS AND REDUCED PRICED ITEMS WHICH ARE NON-RETURNABLE OR EXCHANGEABLE.

Note: Wear-test your new shoes on carpet only for several hours prior to wearing outside. Try on all garments prior to wearing or washing. Refer to above conditions.

ALL PRICES, SHIPPING RATES, AND PRODUCT AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE.

 

All orders placed with Crew Outfitters (phone, fax, mail, internet/web & email) constitute the acknowledgement and acceptance of all conditions listed below. All parts shall remain the property of Crew Outfitters until paid for in full. All prices, materials, brand name, design and product specifications are subject to change without notice. Crew Outfitters reserves the right to change the method of shipping to a billing address. All credit card orders will not be shipped until all information is verified and matched. All other orders (Check, money Order, E-Check) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days. Product availability is subject to change with out notice. Customer will be notified by email if product(s) is unavailable. Orders will only ship complete unless otherwise requested by customer, and additional shipping charges will apply.

Return for exchange or refund will be allowed only within 30 calendar days from the date of receipt. All authorized return merchandise must be in original saleable packaging. No return or exchange on merchandise that shows the signs of having been used.

Returns must be sent freight prepaid and insured by you, the buyer. A refund, exchange or core return will not be considered until all relevant items have been returned to Crew Outfitters. All credit card/Pay Pal cancellation are subject to a $20 cancellation fee. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you.

Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. Crew Outfitters cannot initiate any claims with the carrier. All approved refunds will be paid either by company Check, Credit Card Credit, or Account Credit to be determined by Crew Outfitters. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Crew Outfitters will not be held responsible for delays above and beyond its control. NO cancellation, refunds, or exchanges on special order items or custom order items. Any refused shipment sent back to Crew Outfitters does not constitute the right to a refund or credit. It is the customers' responsibility to make all arrangement with Crew Outfitters for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment.

 

DISCLAIMER

Product must be used for its intended purpose and in accordance with manufacturer's specific warnings.