Shipping & Returns
CrewOutfitters.com orders are processed in the order they are received and expedited shipping orders are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Aurora, MO via UPS.
Packages that contain more than $200 of merchandise or rolling luggage may require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required.
FREE UPS GROUND shipping on orders over $149.99 are within the 48 contiguous states ONLY, excluding Alaska and Hawaii.
Expedited orders placed Monday through Friday by 2:00pm (CST) will ship the same day, if product ordered is in stock. Orders placed on Saturday or Sunday will be processed the following Monday. UPS does not pick up or deliver on weekends. Shipping times do not include processing time (most in stock items generally take 24-48 hours to process)
We currently only deliver to U.S. addresses, and cannot ship to U.S. territories or APO/FPO/DPO addresses.
Orders that contain a different shipping address from billing address will be subject to review in which case the customer maybe contacted. This can delay the shipping time and your order will not be processed until your payment has been confirmed. Crew Outfitters cannot guarantee expedited delivery turn around times when an order is placed on hold for review. Weather-related shipping delays are not within the control of Crew Outfitters. We do not guarantee when your order will arrive. Please consider transit time as an estimate.
We offer two shipping methods:
- Ground Delivery: 2-5 business days
- 2-Day Air Delivery: 2 business days
Please call 866-481-9547 for the below shipping rates:
- Next Day Air: 1 business day
- Saturday Delivery
Please Note: If you have a specific date you need your order by, please call us and we can assist you in selecting the correct shipment method.
Below is a reference guide for the estimated days for UPS Ground delivery from Crew Outfitters in Aurora, MO. The transit days may be subject to change and are only a guide. Any specific questions regarding the ability of UPS to deliver within this range should be directed to UPS.
Crew Outfitters observes the following holidays for 2015:
- Labor Day - September 2, 2015
- Thanksgiving Day - November 28, 2015
- Day after Thanksgiving - November 29, 2015
- Christmas - December 25, 2015
- New Year's Eve - December 31, 2015
- New Year's Day - January 1, 2016
How Shipping Costs Are Calculated
The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. Luggage and oversized items are subject to additional weight charges.
In your shopping cart, we show an estimated shipping cost, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within the 48 contiguous United States.
Please Note: Rates for Standard to Canada do not include charges for customs clearance. Shipping rates quoted are estimates based on the information you have supplied. Shipping rates quoted do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges also may apply. Custom and Duty types are provided as a convenience only and should not be relied upon by shippers or any other person.
Sales Tax - Tax will be charged only to orders which have a Kentucky (6%) or Georgia (7%) shipping address. Sales tax will added to these orders at the time of checkout.
Return Information and Policies:
Instructions for Return or Exchange by mail:
Customer is responsible for all return shipping costs. Please include sales invoice/return form in the box. If invoice is not available, please call 866-481-9547.
Send returns to the address below:
579 West High St
Aurora MO 65605
866-481-9547 (Toll-Free Phone)
651-351-5177 (Local Phone)
651-351-0914 (Local Fax)
Hours: M-F 8am-5pm CST
The above policy is for ALL PRODUCTS, EXCEPT SPECIAL ORDERS AND REDUCED PRICED ITEMS WHICH ARE NON-RETURNABLE OR EXCHANGEABLE.
Note: Wear-test your new shoes on carpet only for several hours prior to wearing outside. Try on all garments prior to wearing or washing. Refer to above conditions.
ALL PRICES, SHIPPING RATES AND PRODUCT AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE.
All orders placed with Crew Outfitters (phone, fax, mail, internet/web & email) constitute the acknowledgement and acceptance of all conditions listed below. All parts shall remain the property of Crew Outfitters until paid for in full. All prices, materials, brand name, design and product specifications are subject to change without notice. Crew Outfitters reserves the right to change the method of shipping to a billing address. All credit card orders will not be shipped until all information is verified and matched. All other orders (Check, money Order, E-Check) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days. Product availability is subject to change with out notice. Customer will be notified by email if product(s) is unavailable. Orders will only ship complete unless otherwise requested by customer, and additional shipping charges will apply.
Return for exchange or refund will be allowed only within 30 calendar days from the date of receipt. All authorized return merchandise must be in original saleable packaging. No return or exchange on merchandise that shows the signs of having been used.
Returns must be sent freight prepaid and insured by you, the buyer. A refund, exchange or core return will not be considered until all relevant items have been returned to Crew Outfitters. All credit card/Pay Pal cancellation are subject to a $20 cancellation fee. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you.
Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. Crew Outfitters cannot initiate any claims with the carrier. All approved refunds will be paid either by company Check, Credit Card Credit, or Account Credit to be determined by Crew Outfitters. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Crew Outfitters will not be held responsible for delays above and beyond its control. NO cancellation, refunds, or exchanges on special order items or custom order items. Any refused shipment sent back to Crew Outfitters does not constitute the right to a refund or credit. It is the customers' responsibility to make all arrangement with Crew Outfitters for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment.
Duty types are provided as a convenience only and should not be relied upon by shippers or any other person.
Product must be used for its intended purpose and in accordance with manufacturer's specific warnings.
Updated August 2015